Privacy Policy

Privacy Policy

Garden and Montgomerie respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to our business.

1. What personal information we collect

We may collect personal information that is reasonably necessary for our business activities, including your name, contact details, identification information, billing and payment details, information about the services you request, communications with us, and any other information you choose to provide.

2. How we collect personal information

We usually collect personal information directly from you when you contact us, complete a form, request a service, enter into an agreement with us, visit our premises, use our website, or otherwise interact with Garden and Montgomerie. We may also collect information from third parties where it is lawful and reasonable to do so.

3. Why we collect, use and disclose personal information

We collect, use and disclose personal information to provide and manage our services, respond to enquiries, verify identity where required, maintain records, process payments, meet legal and regulatory obligations, improve our business operations, communicate with you, and protect our legitimate business interests.

4. Who we may disclose personal information to

We may disclose personal information to our employees, contractors, professional advisers, service providers, technology providers, payment processors, insurers, regulators, government agencies, and other parties where you have consented or where disclosure is required or authorised by law.

5. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure the information is handled in a way that is consistent with applicable Australian privacy requirements.

6. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, secure storage, staff confidentiality obligations, system safeguards, and secure disposal or de-identification when information is no longer needed.

7. Accessing and correcting your personal information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond to requests within a reasonable time and may need to verify your identity before actioning a request.

8. Direct marketing

We may use your contact details to send you information about our services where permitted by law. You can opt out of receiving marketing communications from us at any time by contacting us or using any unsubscribe option provided.

9. Data breaches
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate steps to contain, investigate, and respond to it. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

10. Complaints and enquiries

If you have a question, concern, or complaint about how Garden and Montgomerie handles personal information, please contact us using the details below. We will consider your complaint and respond within a reasonable time.

Email: enquiries@gandm.com.au

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The latest version will be made available on request or through our usual communication channels.

Last updated: 29th June 2026